C&S Wholesale Grocers Jobs

Job Information

C&S Wholesale Grocers, Inc. Department Manager, Customer Service in Darlington, Wisconsin

Position Overview

The Customer Service Manager is responsible for directing and supervising all functions and activities of front-end department personnel to achieve the sales and profit goals established for the department; to ensure that the work shifts of all department personnel contribute to the financial best interests of the store.

Job Description


  • Cultivates and maintains customer service at the front-end, attention to associate appearance and behavior, as well as maintaining acceptable service levels

  • Reacts to all customer concerns quickly and effectively while following SOPs to provide the best experience possible

  • Controls store shrink by monitoring cashier product handling as well as cashier ringing/scanning techniques, file maintenance performance and ensuring shrink control procedures

  • Selection, training, development and scheduling of front-end associates

  • Complete all necessary paperwork relating to Department

  • Ensures a clean and safe environment for associates and customers by enforcing proper safety, sanitation, and operations policies

  • Responsible for all training, monitoring and compliance of regulatory and legal aspects such as alcohol and tobacco, food stamps and WIC

  • Maintains supplies for front-end, places orders when needed and keeps inventory of items such as receipt tape, paper/plastic bags, paid stickers, rain check slips, etc

  • Performs self internal audits to ensure adherence to all polices and procedures

  • Finish and retain reports/ logs needed for store audit and state inspection purposes

  • Perform tasks as assigned by the Store Manager or Assistant Store Manager

  • Travel Required:No


  • Store : Grocery Warehouse (50F to 90F)


Years Of Experience




PW Retail Foods LLC

About Our Company

C&S Wholesale Grocers, Inc. , based in Keene, NH, is the largest wholesale grocery supply company in the U.S. and the industry leader in supply chain innovation. Founded in 1918 as a supplier to independent grocery stores, C&S now services customers of all sizes, supplying more than 6,000 independent supermarkets, chain stores, military bases, and institutions with over 150,000 different products. At C&S, We Select the Best® – those with the motivation, pride, and drive to succeed in our fast-paced world.

Working Safely is a Condition of Employment at C&S Wholesale Grocers, Inc. C&S Wholesale Grocers is proud to be an Equal Opportunity and Affirmative Action employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

Salary Range

Company: PW Retail Foods LLC

Job Area: Front End

Job Family: Retail

Job Type: Regular

Job Code: JC0174

ReqID: R-248920