C&S Wholesale Grocers, Inc. Help Desk Rep III in Robesonia, Pennsylvania
This position supports all Retail Technology Services programs available to C&S customers in a manner that achieves established goals, supports the C&S business philosophy, and supports profitability objectives of C&S. Provides support services and limited training to C&S Retail Technology Services customers through the department’s Help Desk. This position is also responsible for front-line support of Retail Technology Services software and hardware, including problem determination and troubleshooting.
Requires the ability to articulately and effectively communicate and instruct retailers in the use of both computer software and hardware.
Requires the ability to answer user questions and troubleshoot problems on a variety of software.
Requires the ability to provide support for computer hardware and networking.
Responsible for testing software problems reported by customers.
Must also be able to assist with the department’s inventory control and billing in an accurate, detailed, and timely manner.
Requires the ability to provide appropriate recommendations to customers which will allow them to remain technologically up-to-date.
Demands a thorough understanding of current computer technology including operating systems, networking, and hardware.
A thorough understanding of front-end scanning systems, office accounting, and retail operations is also required.
Demands an understanding of the importance of accuracy, neatness, and timely completion of work.
Requires the ability to interact with customers in a courteous, friendly, and professional manner at all times.
Problem Solving - Ability to find solutions to deal pro-actively with work-related problems.
Priority Setting - Ability to assess the level of importance and direct focus and action on that basis.
Decision Quality - Ability to make critical decisions while following company procedures and policies; and regulatory and other requirements.
Functional Technical Skills - Ability to apply functional and technical knowledge to perform the job at a high level of achievement.
Timely Decision Making - Ability to make critical business decisions under tight deadlines.
Written Communication - Ability to communicate in writing effectively, clearly and concisely.
SKILLS & ABILITIES
Associate's Degree (two year college or technical school) or work experience equivalent; Field of Study: Computer Science or Related field.
1+ years of experience in a customer help desk environment.
1+ years of experience in the retail technology industry.
Knowledge of supermarket operations is helpful.
Knowledge of RORC systems including software that interfaces to RORC. Knowledge of networking, systems, hardware, and front end scanning systems desired.
Driver's License required for travel to customer sites.
Office - this position is full-time M-F in office
Summary of Benefits
As a local community employer of choice, C&S is proud to offer our employees a competitive benefit package that includes:
• 401(K) Savings Plan
• Paid Personal/Sick and Vacation time off
• Flexible scheduling opportunities or hybrid work schedules
• Eligible for most benefits day 1
• Holiday Pay
• Tuition Reimbursement
• Weekly Pay
1st Shift (United States of America)
Robesonia Logistics LLC
About Our Company
Robesonia Logistics, LLC is one of the largest wholesale grocery suppliers in the Northeast, and is one of many companies within the C&S Family of Companies, the largest wholesale grocery supply company in the U.S. and the industry leader in supply chain innovation. At Robesonia Logistics, We Select the Best® – those with the motivation, pride, and drive to succeed in our fast-paced world.
Working Safely is a Condition for Employment with Robesonia Logistics. Robesonia Logistics is proud to be an Equal Opportunity and Affirmative Action employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.
Company: Robesonia Logistics LLC
Job Area: RTS - PAC
Job Family: Information Technology
Job Type: Regular
Job Code: JC0302