C&S Wholesale Grocers Jobs

Job Information

C&S Wholesale Grocers, Inc. Customer Support Tech IV in Scranton, Pennsylvania

Position Overview

Keep our communities fed.

Our focus is simple but meaningful, from our distribution centers to our offices — every employee of C&S and their family of companies works to help feed local families, neighbors, and communities.

Job Description

The RST provides technology service and support to the company's customers. The RST supports the Retail Technology Help Desk providing Level 2 support and supports the full suite of Retail Technology services, programs, and solutions used by customers. The RST works with other team members and the Retail Services Leadership Team to demonstrate the Company's Values, execute the Company's Strategic Objectives, and continually elevate the Customer Experience.

  • Earn $25.38 - $ 31.73 ​per hour

  • Full Time Hybrid Role

  • Location Robesonia, PA

You will contribute by:

  • Provide technical and application support to the Company's Retailers for all solutions within the Retail Technology suite of services including back-office HQ and store applications, point-of-sale, sign/tag software, networking, Windows based Operating Systems, Network Area Storage, Anti-Virus, etc.

  • Provide hardware service and support for Retailer equipment including point-of-sale equipment, servers, computers, network, printers and wireless devices.

  • Provide Level 2 technical support to our Retailers when escalated from the Level 1 Retail Technology Help Desk team, and escalate to Level 3 Management when required.

  • Provide Retailers with service that includes remote and on-site field support in Retail supermarkets.

  • Provide basic application training to Retailers for the Retail Technology suite of services.

  • Provide Retailers with counseling, advice, and recommendations on technology solutions and services.

  • Provide remote and or On-Site support on a rotational On-Call basis for a week at a time.

  • Travel Required: Yes, must have reliable transportation and be willing to drive on a daily basis. Plus occasional overnight stays and possible air travel.

Environment

  • Office : Office Temperature (65F to 75F)

Skills

  • Strong knowledge of supermarket operations including point-of-sale and back-office applications; Strong technical/networking background; Strong knowledge of Windows Pro and Server operating systems;

  • Special Skills : Proficient in Microsoft Office Suite; Able to build positive customer relations; Good communication, verbal and writing skills; Complex problem-solving skills; Team player

  • Physical abilities: : Ability to lift 50 pounds and sit and stand for long periods of time

Years Of Experience

  • 5-7 : years of supermarket and/or technology experience

Education

  • Associates Degree in Computer Science

  • Trade School Certificate for Computer Systems Specialist

We offer:

  • Weekly Pay

  • Benefits available from day 1 (medical, dental, vision, and more)

  • Company matched 401k

  • PTO and Holiday Pay offered

  • Career Progression Opportunities

  • Tuition Reimbursement

  • Employee Health & Wellness program

  • Employee Discounts / Purchasing programs

  • Employee Assistance Program

We’re searching for candidates with:

  • Basic proficiency with Microsoft Office, including Excel, Word, and PowerPoint

  • Strong organizational skills

  • Excellent attention to detail; able to work in a fast-paced environment. Professional verbal and written communication skills.

Every person matters.

We keep our values alive through a culture that embraces differences and ensures that every person matters.

C&S and their Family of Companies are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factor under federal, state or local law.

The Fine Print

This Job advertisement does not constitute a promise or guarantee of employment. This job advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. This position may be with any affiliate of C&S Wholesale Grocers.

Hiring immediately, to apply text “CS” to 32543 OR visit careers.cswg.com

#WeSelectTheBest

Qualifications

Shift

1st Shift (United States of America)

Company

Robesonia Logistics LLC

About Our Company

Robesonia Logistics, LLC is one of the largest wholesale grocery suppliers in the Northeast, and is one of many companies within the C&S Family of Companies, the largest wholesale grocery supply company in the U.S. and the industry leader in supply chain innovation. At Robesonia Logistics, We Select the Best® – those with the motivation, pride, and drive to succeed in our fast-paced world.

Working Safely is a Condition for Employment with Robesonia Logistics. Robesonia Logistics is proud to be an Equal Opportunity and Affirmative Action employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

Company: Robesonia Logistics LLC

Job Area: RTS - PAC

Job Family: Sales

Job Type: Regular

Job Code: JC0175

ReqID: R-244944

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