C&S Wholesale Grocers, Inc. Sr. Retail Technician in Scranton, Pennsylvania
The Sr. Retail Technician provides training and support services for the Retail Technology suite of products. The Sr. Retail Technician is responsible for service and support of all Retail Technology software and hardware, including installations, upgrades, and troubleshooting. This position must be able to support multiple Retail Technology teams and provide project and team leadership. The Sr. Retail Technician works with other team members and the Retail Services Leadership Team to demonstrate The C&S Way and the Company's Values, execute the Company's Strategic Objectives, and continually elevate the Customer Experience.
Provide technical and application support to our Retailers for all solutions within the Retail Technology suite of services including back-office HQ and store applications, point-of-sale, sign/tag software, networking, etc.
Provide Level 2 technical support to our Retailers when escalated from the Level 1 Retail Technology Help Desk team, and escalate to Level 3 Management when required.
Instruct and support technicians on the processes and procedures used within Retail Technology and manage projects and teams in the field.
Provide hardware service and support for Retailer equipment including servers, computers, network, and point-of-sale.
Provide Retailers with service that includes remote and on-site field support in Retail supermarkets.
Provide intermediate-level application training to our Retailers for the Retail Technology suite of services.
Assist Retailers with technology decision-making through counseling, advice, and recommendations on technology solutions and services.
Travel Required: Yes
- Store: Office Temperature (65F to 75F)
Specialized Knowledge: Networking, POS and Backoffice Pricing systems
Special Skills: Supermarket operations including point-of-sale and back-office applications; able to build positive customer relations; good communication, verbal and writing skills; complex problem-solving; team player
Physical abilities: Ability to lift 50 pounds and sit and stand for long periods of time
Other: Occasional overnight travel, driving & air travel
Years Of Experience
- 2-5: years of related work experience
1st Shift (United States of America)
Robesonia Logistics LLC
About Our Company
Robesonia Logistics, LLC is one of the largest wholesale grocery suppliers in the Northeast, and is one of many companies within the C&S Family of Companies, the largest wholesale grocery supply company in the U.S. and the industry leader in supply chain innovation. At Robesonia Logistics, We Select the Best® – those with the motivation, pride, and drive to succeed in our fast-paced world.
Working Safely is a Condition for Employment with Robesonia Logistics. Robesonia Logistics is proud to be an Equal Opportunity and Affirmative Action employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.
Company: Robesonia Logistics LLC
Job Area: RTS - PAC
Job Family: Sales
Job Type: Regular
Job Code: JC1515